With Christmas just around the corner, it’s peak time for people to shop online. If you’re an e-commerce company, it’s a great time to make sales and increase revenues, if you get it right. Here we look at what could go wrong, and what to avoid when it comes to e-commerce shipping.
1. Packages arrive late
There’s a good chance that items ordered in the coming weeks will be Christmas presents, items which people will expect to put under the tree on 24th December. They won’t be happy if they arrive late. Make sure you have clear cut-off dates for orders and don’t promise a delivery date you can’t meet.
2. You’re under-staffed
Once you’ve received an order, you need to fill it quickly. You can only do this if you’ve enough staff. If you don’t, you’re at risk of not being able to fulfil your orders on … Read the rest