A successful business depends on its customers remaining loyal and satisfied and recommending it to their friends. But they will only remain good customers if you consistently provide them with good service, so how can you ensure that you offer the best service possible and keep them onboard?
1. Treat your team well
It might seem odd when we are discussing customer service to start by talking about how you treat your staff. However, the attitude of your team is crucial, as they are the people who are interacting directly with the customers and if they are not happy and motivated, that will rub off.
2. Service with a smile
It’s an old idea, but if customers are greeted in a friendly, cheerful way, they will respond in kind. Obviously, the smile doesn’t show through the call centre, but the attitude does, so your staff’s approach … Read the rest